Refunds & cancellation

Your 14-day right to cancel

Under the Consumer Contracts Regulations 2013 you normally have 14 days to cancel an online purchase. Because paid plans are digital content unlocked straight away, at checkout you're asked to agree that access starts immediately and that you lose this right once it does. You can't complete a purchase without that agreement.

Cancelling Monthly or Annual

• Go to Plans and choose Manage or cancel, or use the Support form.
• Your plan stops renewing and you keep paid features until the end of the period you've paid for.
• Part-used periods aren't refunded, except as below.

Lifetime Access

A one-off payment with no renewals. Not refundable once access has started, except as below or if the app closes (see the Terms).

When I will refund

• You were charged twice or charged by mistake.
• Paid features didn't work and I couldn't fix it within a reasonable time.
• You were charged for a renewal you'd already cancelled.

Your statutory rights for faulty digital content (Consumer Rights Act 2015) are not affected.

How to ask

Use the Support form with the email address on your account and the date of the charge. I'll reply within 5 working days. Approved refunds go back to the original card through Stripe, usually within 5–10 days.